There are risks associated with making WordPress, theme or plugin updates. For example, a theme update may require an update to your website styles or content. Or perhaps a plugin update may cause an error. WordPress updates can also have knock-on effects, for instance, the recent Gutenberg updates have substantially changed the editing experience, and many people have opted to keep using the Classic Editor instead of the new Gutenberg Block Editor.

Before we make updates we check the new release notes, which usually forewarn us if the update is likely to cause further work. If we are concerned we will run the update on a staging website rather than make it on a live site directly so that we can check the impact first.

After any updates are performed we check if they have been successful and give your website a manual check to make sure it's loading properly. If there are any issues we will fix or roll back the change so that we can handle any problems away from your live site.

We do not, however, guarantee that we can fix all problems. This is because WordPress, plugins and themes are not within our control. If, for example, a plugin update causes a conflict with another plugin used on your site, which we cannot resolve, the next step is to raise this as an issue with the plugin authors, at which point we stop to communicate with you, and arrange additional time and budget for us to fix this on your behalf.

When WordPress, plugins or themes contain a security update then we make these as soon as we receive security alerts. Otherwise we make software updates twice a month.

If an update is likely to have a knock-on effect, meaning further changes are required, then we test the update first within the month.

Most probably yes!

If you are already on our Peace of Mind Support Package then (it is highly unlikely you'll be hacked, but if so) we will be responsible for resolving this within the support.

If you are not already subscribed to our support, then we will need to talk to you to find out the issue and judge whether we can help you.

Yes, if you are already on our Peace of Mind Support Package, this is normally easy.

If you are not already subscribed to our support, then please let us know what you need to roll back and we'll let you know if we can help.

Yes, absolutely. Part of our Peace of Mind package is speeding up your site and fixing glitches. What we do also tends to help your website's search engine friendliness, as an up-to-date, speedy website ticks boxes for Google and other search engines!  Also, to help your site get found online, please check our Search Engine Optimisation page - the Starter SEO package may be what you need!

No, Peace of Mind support doesn't include time for website copy or media updates, new development, coding or creating additional graphics.

In our experience we've found that most clients don't require help with updates that frequently, and so we prefer to offer help as one-off jobs if you need it. However, you can ask questions if you need some advice and we'll be happy to help you.

We offer super-fast hosting from secure dedicated VPS server using fast SSD drive, based in the UK.

Yes, there is a three-month minimum term. Afterwards Peace of Mind support is a rolling monthly subscription. We find that our customers very much appreciate the high value service and support they receive within the subscription price and tend to stick with us.

Yes. We help you make the move from a previous supplier as smoothly and securely as possible.

Yes. We can support multiple websites and offer a small discount for the additional site(s). Please get in touch here to enquire.

We have a team of four based in the UK. Most likely updates will be performed by Peter or Cheryl. Data that we hold about you and you company will be stored within the UK.  Your website will be hosted in the UK. If your website uses apps or plugins, such as Mailchimp, or a Content Delivery Network, like Amazon Web Services or StackPath, then your website data may also be held overseas, but you will be made aware of this and be able to opt in or out when we configure the Support Options with you.

Yes

Do you have a few odd-jobs? Book these at our usual hourly rate of £50.

Have a more substantial project in mind? Let's get together for a discovery session and we'll put together a proposal for you.

Do you know your website needs help, but not 100% sure what? Then we recommend our Website Review. This is a fixed price package at £240, where we undertake a questionnaire about your business and goals, alongside an analysis of your site to find out whether it is hitting the mark, and what can be done if it isn't! Drop us a line to find out more.